Privacy Policy

Elite Cleaning Services ("we", "us", "our") helps people launch and scale their own cleaning businesses. We provide done-for-you branding, websites, advertising, lead generation, training and operational systems.

Our registered address is 40 Griffith Street, Coolangatta QLD 4225. You can reach us through the contact page on this website for any privacy question or request.

When you submit an enquiry form on this website — including from our Facebook landing page, packages page or contact page — we collect the details you give us: your name, email address, phone number, state, the package you're interested in and any optional message you write.

We also collect basic technical information such as which page you submitted a form from, so we can understand where enquiries come from and respond to the right offer.

We do not collect payment details, government identifiers or sensitive information through this website.

We use your information to respond to your enquiry, check whether your area is available, contact you by phone or email about our packages, and send you information you have asked for.

If you become a customer, we may use your details to deliver our services and manage your account.

We do not sell your personal information to anyone, and we never share your enquiry details with other cleaning businesses — our leads are for our business owners only.

Your enquiry is stored in our secure, access-controlled database. Only our authorised team members can view it.

We use trusted service providers (such as our hosting, database and email providers) to store data and deliver emails on our behalf. These providers process information only as needed to provide their services to us.

We may disclose information if required by Australian law.

When you opt in through one of our forms, we send you a thank-you email and follow up about your enquiry. If you would rather not hear from us, simply reply to any email asking to opt out, or tell us when we call — we will stop contacting you.

Your information is stored on infrastructure with industry-standard security, including encryption in transit and access controls. Our admin dashboard is protected by authentication, and only authorised staff with an admin role can view lead details.

Despite our best efforts, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

You can ask us at any time for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Get in touch through the contact page on this website and we will action your request within a reasonable time.

This website uses only the essential storage needed for the site to function. We do not run advertising cookies of our own; if you arrived from an ad platform, that platform's own policies apply to its tracking.

We may update this policy from time to time. The latest version will always be available on this page.

Privacy questions or requests: use the contact form on this website or call us.

Postal address: Elite Cleaning Services, 40 Griffith Street, Coolangatta QLD 4225.